🦷 For Dental & Medical Clinics

Your patients trust you. Now let them tell the world.

94% of patients use online reviews to evaluate a new healthcare provider. Most Canadian clinics do exceptional work and get almost no credit for it online — because asking feels awkward, and the compliance questions feel hard. ReviewMate makes it straightforward: no health information collected, PHIPA safe, CASL compliant.

Start free trial See a live demo → Read the compliance details

Why reviews matter for your clinic

94%

of patients use online reviews to evaluate healthcare providers — Software Advice

72%

of patients say a clinic's review rating is very or extremely important — PatientPop

50%

of patients will not book at a clinic with less than a 4.0 rating on Google

3×

more new patients book clinics with 30+ recent reviews vs. those with fewer than 10

PHIPA & COMPLIANCE

We thought about PHIPA so you don't have to worry about it

The moment a clinic form collects a reason for visit, a symptom, or a diagnosis, it's holding health information — which in Ontario falls under PHIPA and similar legislation elsewhere. ReviewMate's clinic forms are designed to stay well clear of that line.

✅ What ReviewMate collects

→ Patient name
→ Email address or phone number
→ Optional: preferred provider (by name, no clinical context)
→ Consent to receive a review request

🚫 What ReviewMate never collects

✗ Reason for visit
✗ Symptoms or complaints
✗ Diagnosis or treatment details
✗ Appointment type or clinical notes
✗ Any information that would constitute health information under PHIPA

This summary is for general guidance and is not legal advice. We recommend confirming your specific implementation with a healthcare privacy lawyer, particularly in provinces other than Ontario or if your practice handles sensitive specialties.

THE EXPERIENCE

What your patient actually sees

Email from: R***e Dental via ReviewMate

R***e Dental would love your feedback

"Hi James — thank you for visiting R***e Dental. We'd love to hear about your experience. Your review helps other Canadians find quality dental care in your community."

On the review page, they're asked:

💬 How did your appointment go?

💬 Did the team make you feel comfortable and cared for?

"The team is exceptional. I've always had anxiety about dental visits and Dr. Mehta genuinely changed that…"

🔍 Post on Google

🩺 Post on RateMDs

No mention of their reason for visit. No health information captured. Just a genuine review in their own words, posted directly by them.

Where your clinic reviews matter most

🔍

Google

The first place any Canadian searches for "dentist near me" or "family doctor [city]." Your Google Business Profile rating determines whether you even appear in the map pack — the three results that get 70% of local clicks.

🩺

RateMDs

The leading Canadian healthcare review platform. Patients specifically seeking a new doctor or specialist turn to RateMDs. Being visible and well-rated there is the digital equivalent of a word-of-mouth referral from a trusted friend.

★★★★★

"I had two main concerns: patient privacy and the awkwardness of asking. ReviewMate solved both. The form captures nothing clinical, the consent language is clear, and my office manager sends requests with two clicks after a patient's appointment. We went from 18 RateMDs reviews to 74 in four months. New patients mention RateMDs in their intake forms all the time now."

Dr. Parveen Rajan

Family Physician · Toronto, ON